We often receive touching stories about Publix associates who have impacted the lives of customers. Our associates are known for their desire to serve, and those at #1317, Pensacola, Florida, are no exception.

When Lou — a customer known to associates as Mr. Lou — walked through the door, he made a big impression on everyone he encountered. He took the time to get to know the associates at #1317, and they took the time to get to know him. Each time he shopped, he brought candy and handed it out to his Publix family as he made his way through the store.

“Our goal is always to go above and beyond to make a positive difference in our customers’ shopping experiences. It’s a bonus when we encounter a customer who makes a difference in our lives — and Mr. Lou did just that,” said Store Manager Patrick Lascell. “His unwavering spirit was contagious. He told me that my associates made his day; he didn’t realize it was he who made ours.”

Sadly, Lou passed away in October. Nine associates from #1317 attended his funeral and graveside service and handed out candy to Lou’s family and friends in his memory.

Two of Mr. Lou’s family members contacted Publix to share how touched everyone in attendance was by this overwhelming act of kindness and respect. It’s recognition like this that lets us know we make a difference in our customers’ lives. And through those connections and lasting relationships, we perpetuate the culture Mr. George valued and expected of us all. 

Do you have a heartwarming story to share about a store or an associate? If so, send an email to corporate.communications@publix.com with the details. Read past stories by visiting PASSport > Our Company > Publix Recognition > Associate Applause.

Publix News Live: Associates honor Mr. Lou

Fan mail! Our associates are known for going above and beyond for their customers. In this month’s edition of Publix News Live, meet a store team who honored the memory of one of their customers in a very special way.