When you open the lid on a carton of our Publix Premium Ice Cream, you’re getting more than our delicious flavors catered to your taste buds’ cravings. You’re tasting a delicacy that’s been churned by associates who make sure our high-quality standards are in every scoop, cone and carton.

Senior Production Department Manager of Ice Cream William Mitchem plays a key role in making that happen. After starting his Publix career as a sanitation operator in 1998, William held various positions at the Atlanta Dairy Plant before being promoted to his current role last October. Along the way, he’s focused on his two passions: Publix and ice cream.

Throughout his career, William looked to Vice President of Manufacturing Doug Harris for guidance. At the time, Doug was a senior manager who knew what it took to motivate and inspire associates.

“I wanted to be more like him,” William said. “I was a little rough around the edges and looked to him for how I could improve. Doug and other managers always pushed me to do my best.”

Doug is proud of William’s success, including his role in implementing the new quart size ice cream containers.

He was heavily involved in the implementation and equipment selection, but the reason for its success was his commitment to and passion for Publix,” Doug said. “Over time, he’s grown and developed into a leader. He’s a fantastic Publix success story.”

William’s dedication to producing quality products, along with his desire to lead and succeed, are why he’s a featured My Publix, My Part associate.

Today, William is grateful for the continued support of his Publix family, as well as his wife and their four children.

“I enjoy seeing the fruits of my labor and growing the close relationships I have with both my family and team,” he said. “It feels great to work for a company that allows you to be a part of something special and own it.”

For going above and beyond to produce and maintain quality products and provide  premier service, William is recognized as one of our featured associates for the My Publix, My Part program.