We love our customers, and it shows in the way we treat them every day.

Treating customers like royalty is one of Mr. George’s lessons. And it’s one we don’t take lightly. Mr. George once said, “The aim is to learn all you can about the business to do the best job you can for the customer.”

In order to do the best we can, we believe it’s important to be a part of our customers’ lives. We want our customers to think of themselves as part of our family. When that happens, it means we’ve done our jobs and connected with their hearts and minds. It means we’ve probably watched their children grow, hired their sons or daughters, participated in their communities’ activities or helped create lifelong memories.

The relationship between Publix people and Publix customers is unique. We put names with faces. We support them in good times and bad. We become attached. We care, and we show it.

I can think of story after story that demonstrates our “love” for our customers, whether it’s walking an elderly customer home or going to the landfill to find a missing stuffed bunny. These are the moments Mr. George would have been proud to see. These are the stories our competitors can’t duplicate because they don’t have what’s unique to us — you.

So, let’s make sure our customers know how much we care about them by treating them like kings and queens.

Thanks for all you do.

Todd Jones
CEO

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