It’s the everyday moments and daily connections that help establish our strong reputation and loyal customer following.

“When we meet and exceed our customers’ expectations, we go beyond being just a grocery store,” said President Kevin Murphy. “We become ‘My Publix.’”

In order to achieve operational excellence consistently, we must focus on the four Ps: products, planning, processes and people.

Our products are held to a high standard, the Publix standard. It’s what our customers expect. Proper planning is also a top priority, from ensuring our stores are ready each day for customers to thinking about ways we can maximize sales.

We continue to focus on our processes, too. There’s always room for continuous quality improvement, and leadership is eager to hear associate suggestions for ways we can improve. Think about the refreshed My Publix, My Part program that rolled out last year. We have a revised strategy map, and strategic tasks are now called difference makers to help everyone understand the role they play in executing our strategy. Publix people — in our stores and support facilities — are essential to keep Publix operating at the level our customers expect.

Our daily pursuit of operational excellence can be reached only by repeating our proven processes and meeting our high standards for quality and service. And this is achieved only if we each strive to perform our personal best every day.

Kevin’s challenge to associates is to make a commitment to reach your personal best more often in 2020. Establish your own personal high standards and hold yourself accountable to meet and exceed them.

“We have the greatest people and own the best company in the world!” said Kevin. “I am truly proud to be a Publix owner, and it’s my privilege to serve you. Here’s to the next 90 years of success.”