By Olivier - January 1, 2023

Customer service manager has 4 big goals for 2023

New year, new resolution. Customer Service Manager Evgenia Voloshchuk, #1686, Davenport, Florida, shares how she wants to kick-start 2023.

Evgenia was born to a Ukrainian father and a Russian mother. She grew up in Russia, visited the U.S. through an international exchange program, and met her husband. In 2008, she made America her home.

She joined the Publix family 11 years ago and held multiple positions before being promoted to customer service manager. For Evgenia, 2023 is the year she wants to carve out time for herself and achieve 4 big goals.

“COVID hit us very hard, and I feel that we have been a little bit overwhelmed by events,” she said. “It is high time to get back to the basics and do things that we like.”

1st goal: performance training
Running is 1st on her to-do list. In 2022, she ran a marathon and is looking to improve her performance with more training.

“My husband has bought a lot of sports equipment, and I have a small gym inside my house,” she said.

2nd goal: learn a new language
The 2nd item on her list is learning how to speak Spanish. She already knows English, Russian and Ukrainian.

“We have a big Spanish community who shops in our store,” she said. “Communicating with them will enable me to serve them better.”

3rd goal: read
Reading, her 3rd goal, is something she is passionate about too. She plans to dig more into books. One of her favorite novels is “The Kite Runner” by Khaled Hosseini.

“This is a wonderful book about Amir, a Sunni Muslim, who struggles to find his place in the world because of the aftereffects and fallout from a series of traumatic childhood events,” Evgenia said.

4th goal: give back
Her 4th goal is to serve her community.

“Getting more involved in the community is also something I want to do this year,” said Evgenia. “Publix has always focused on giving back, so I will donate my time to impact my neighborhood positively.”

2023 already looks exciting and inspiring for Evgenia. What is your plan for this year?


Publix is a family — a big, 240,000-person one — with backgrounds from across the country and around the world. This article is part of a series featuring associates from a variety of backgrounds, age groups and cultures, and we love sharing their successes. We hope our articles help you learn a little more about your fellow associates who make up our Publix family.