When customers walk into a Publix, they know they’ll find friendly, knowledgeable associates who are ready to help.

That expectation didn’t happen by accident. It traces back to our founder, Mr. George, who believed customers should be treated like royalty — not through grand gestures, but through everyday actions that show people they matter.

Today, you carry that belief forward in the moments that define the shopping experience at Publix, such as a friendly conversation, a thoughtful suggestion or the willingness to go just a little further. Those moments build the trust and loyalty our customers feel.

Thank you for the pride you take in your work and for the genuine care you show our customers every day. You carry Mr. George’s lesson forward, and that’s why customers continue to come back to Publix.

Thanks for all you contribute.

Kevin

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