Cashier Jackson Glaze, #1082, Trussville, Alabama, is known by customers and associates for the calm, steady presence he brings to the front end.

Whether it’s a busy afternoon rush or a quieter weekday morning, Jackson approaches every shift with the same mindset: Be present, pay attention and take care of people.

That commitment to service shows up the moment Jackson sees a chance to help. One afternoon, just before heading to lunch, he noticed a customer walking out of the store juggling more than a cart of groceries. She had 2 restless toddlers, full bags and the unmistakable look of someone stretched thin. Although she had initially declined help, Jackson recognized she could use an extra hand. He stepped in, walked with her to her car and loaded the groceries while she focused on safely settling her children.

What could have been an overwhelming moment turned into one of relief and gratitude. And it didn’t end there. That family still shops at his store, often stopping by just to say hello to Mr. Jackson. It’s a reminder that a simple act of kindness can turn into a lasting connection.

Jackson’s commitment to service was shaped by his time in the U.S. Army, where teamwork and responsibility — values that carried naturally into his work at Publix — guided everything he did.

“Serving others at Publix reminds me of my time in the Army,” said Jackson. “Working together and taking pride in our work is what makes this job so meaningful to me.”

He began his Publix journey in 2011 as a front service clerk and has since become a fixture on the front end. By leading with empathy, consistency and genuine care, Jackson turns everyday interactions into meaningful experiences, making him a My Publix, My Part difference maker.