Last month at the Retail Operations Conference, we recognized 10 stores for getting it right in the areas of customer service and safety.

Customer Service Excellence

The Customer Service Excellence Award recognizes one store in each division that excelled at providing premier customer service. Recipients are selected based on results from Associate Voice Surveys, Customer Voice Surveys and Mystery Shopping scores.

Every associate at the store receives a lapel pin to recognize their service contribution, and each store receives an in-store banner, $500 for a celebration and an advertisement in their local daily newspaper recognizing their store team.

The 2016 Customer Service Excellence Award recipients are

Atlanta Division: #1416, Knoxville, Tennessee

Charlotte Division: #35, Simpsonville, South Carolina

Jacksonville Division: #1292, Gulf Shores, Alabama

Lakeland Division: #1357, Clermont, Florida

Miami Division: #1467, Miami

Safety Award

The Safety Award recognizes one store in each division that has shown the highest standards of safety for our customers and associates. These stores make their location a safe workplace and cultivate an environment where safety is top priority for everyone.

Every associate at the store receives a lapel pin to recognize their contribution, and the store receives $500 for a celebration.

The 2016 Safety Award recipients are