These associates make shopping an excellent experience.
Prepared Foods Clerk Judy Throupe
#1573, Tallahassee, Fla.
According to Store Manager Jared Davis, Judy “literally gets five customer compliments a week, every week.” He also said he’d name her associate of the year, if he could, but had to settle for associate of the month.
For her part, Judy says she really loves the customers, and she listens to what they may need.
“I welcome them and tell them we’re happy to have them,” she says. “I try to feel their mood to know how to approach them. I make it my business that the image the customer sees is what GreenWise Market represents.”
Produce Clerk Andrew Campbell
#1654, Mount Pleasant, S.C.
Produce Manager Robert Guerrero said, “Andrew has demonstrated the GreenWise Market vibe since day one. He is always interacting with and consistently friendly to customers.”
“Andrew treats every customer as if they were a family member coming to visit his home,” said Store Manager Cody Lusher. “He does a perfect Donald Duck impression that kids love too!”
Andrew loves the way customers and associates can expand their horizons by trading recipes and ideas.
“I think GreenWise Market is the type of space that brings people together,” explained Andrew. “I walk customers through like guests. Anything they need that I can provide, I will.”
Prepared Foods Clerk Chris Villela
#1654, Mount Pleasant, S.C.
“I treat everyone like my best friend,” said Chris. “I’m appreciative that they choose to spend time with me. And I treat this department like it’s mine.”
Chris’ managers have taken notice of the way she takes ownership of her zone.
“Chris is dedicated to producing quality food and shows a lot of pride in how that food is presented in our store,” Cody said.
“She has taken a leadership role and coaches her fellow associates on many best practices for the department,” said Prepared Foods Manager Sarah Beier. “She also loves to share her knowledge, and she’s always ready to answer any questions from customers and associates.”
Prepared Foods Clerk Zach Wood
#1654, Mount Pleasant, S.C.
Zach’s personal goal is to be the best of the best every day.
“My customers and associates get 1000% of my focus,” he said. “I treat them like they’re the only one who matters — because they are.”
“Zach has genuine connections with customers that keep them coming back,” said Cody. “He takes pride in his work and the quality products he delivers to our customers.”
“Zach has dedicated himself to the success of GreenWise Market by taking every opportunity to further his learning,” said Sarah. “By doing so, he has become a leader within EATS. He has a great smile on his face every day and is friendly and attentive to all our customers.”
Meat Cutter Tony Abrams
#1676, Mountain Brook, Ala.
Tony loves his customers.
“It’s not a show. It’s something I genuinely feel about people,” he said. “I just like to see people’s faces light up when I describe, or they taste, a food. It’s in my nature to feed people.”
And CUTS Manager Chris Vickers has seen firsthand how much customers appreciate Tony. Prior to joining the GreenWise Market team, Tony had worked at a nearby Publix. One afternoon, Tony was cooking for a food-selling event, and a customer who shopped at Tony’s previous store was in GreenWise Market for the first time. They were very excited to see Tony, and the customer’s child even wanted to take a picture with him.
“Tony had delivered premier customer service at the Publix they shopped, and they were excited to see a familiar face,” said Chris. “They said they would be lifelong customers here at GreenWise Market as long as Tony is here.”
“I’ve been an associate for 16 years,” said Tony. “Publix has been good to me and my family, so I want to do my part and more.”
Wine Specialist J.D. Conley
#1676, Mountain Brook, Ala.
“J.D. has a passion for wine and has been a major asset in FINDS,” said Grocery Manager David Harville. “He’s received numerous customer compliments on his level of service, product knowledge, attention to detail and overall positive attitude. He’s also been recognized by his peers for his contagious personality and outstanding service.”
“My wife says I have irrational enthusiasm,” said J.D. “I’m easily excitable, and I love talking to customers, developing new relationships and helping people.”
When asked for an example of a time he went above and beyond, he responded, “I try to do that all the time as opposed to one specific time. My goal is to accomplish that every time I’m with a customer. Taking the extra step is always appreciated.”
Customer Service Clerk Caitlin Reynolds
#1676, Mountain Brook, Ala.
The thing people know Caitlin for is her sense of humor.
“I want to make customers feel like they’re talking to someone they know, not just a customer service clerk at a grocery store, so I tell jokes,” said Caitlin.
“Caitlin goes above and beyond with her great attitude,” said Customer Service Manager Amber Barbee. “Caitlin has a great lineup of jokes and builds rapport with our customers by using them as an ice breaker.”
Caitlin enjoys making people laugh so much, she held “Jokes with Caitlin” day on Aug. 11. And, she was recognized by the marketing department for helping to make GreenWise Market REWARDS more successful.
“I’m happy, energetic and always have a smile on my face,” says Caitlin. “I love that I can do my job, be myself and provide premier customer service.”
Prepared Foods Clerk Shelah Shreve
#1676, Mountain Brook, Ala.
“Great customer service is the foundation of our business, and I do anything to make the customer smile,” said Shelah.
“Shelah transferred from another store three weeks after we opened, and now he’s looked at as a leader by many of his fellow associates,” said Prepared Foods Manager Chuck Turner. “He’s the role model of what a GreenWise Market associate acts like every day and is a true asset to our store.”
“I live, sleep and breathe GreenWise Market culture,” Shelah said. “I try to show great spirit and personality, and I take pride in demonstrating the way customer service should be provided.”
