We’re ranked No. 4 out of 100 companies on this new list, and No. 1 in the grocery industry. And, it’s because of you! The Forbes Halo 100 list recognizes companies that customers say are excelling at delivering great customer experiences in a responsible way.
“For more than 90 years, we’ve been passionately focused on customer value,” said Director of Communications Maria Brous. “Our customers know they’ll have a pleasurable shopping experience, receive help from friendly, knowledgeable associates and find unique, quality products at Publix. Being named to this list is a reflection of our associates’ dedication to treating our customers like royalty.”
Forbes partnered with HundredX to determine this list with feedback from 110,000 customers on more than 2.8 million interactions with different brands over the past year. Customers were asked to select up to 75 brands that mattered to them from more than 2,000 options and share their opinions and experience with those brands on factors like the treatment of customers, treatment of employees, sustainability efforts, community support and social stances.
Thank you for your continued dedication to going above and beyond to serve our customers!